Everything you need in one page. No technical knowledge needed. If something is not clear, write to us and a human will answer.
Your AWMZA agent is an AI assistant that answers your customers on WhatsApp, day and night, in their own language. It answers questions, takes bookings, gives prices and passes real problems to you.
Every new account starts with 500 free credits, so you can test the agent before you pay anything.
You do not need to install anything. You do not need WhatsApp Business API, and you do not need to talk to Meta. We do this part for you.
Both work. You do not need to change the app you already use.
The instructions are the text that tells your agent who you are, what you sell, and how to speak. You can change this yourself at any time, and the change is live in seconds.
Write it as if you were training a new person on their first day. Short, clear sentences. Real facts. For example:
You work for Bar Roma in Padua. We are open Tuesday to Sunday, 7:00 to 20:00. We are closed on Monday. Coffee is 1.20 EUR, sandwiches are from 4.50 EUR. We do not take table bookings for fewer than 6 people. Always answer in the same language the customer writes in. Be short and friendly. If someone asks about a big group booking or a complaint, say that Marco will answer personally and take their name and phone number.
In the same page there is a switch to turn the agent off. When it is off, your customers' messages arrive normally in WhatsApp and you answer them yourself. Nothing is lost.
Credits are how we count your use. One credit is one small piece of work by the AI. You pay only for what you use, and you can see how many are left at any time in your account page.
| Plan | Price | Credits each month |
|---|---|---|
| Starter | 19 EUR / month | 5,000 |
| Growth | 49 EUR / month | 15,000 |
| Scale | 99 EUR / month | 40,000 |
A short customer conversation usually costs a few credits. A long one with many questions costs more. Most small businesses stay inside the Starter or Growth plan.
Your agent pauses and you get an email. You can buy a top-up straight away on the plans page — 10, 25 or 50 EUR, one time, no subscription. Credits are added automatically within a minute of payment.
Payment is handled by Stripe. We never see or store your card number. We accept cards, PayPal, Klarna, Link, Revolut Pay, Amazon Pay and Satispay.
An invoice is emailed to you automatically after every payment. You can also see and download every invoice as a PDF at any time: log in at awmza.com/app, press Open billing, and open Invoice history. If you have an EU VAT number, enter it on the same page so it appears on your invoices.
Log in at awmza.com/app and press Open billing. There you can move to a different plan or change the card you pay with. If you move up, the new credits are added immediately. If you move down, the change starts on your next billing date.
There is no notice period and no cancellation fee. If the cancel button does not work for you, send one email to info@awmza.com and we will cancel it for you the same working day.
Full rules are on the refund page. In short: if you are a consumer in the EU you have 14 days to change your mind, and if our service does not work as promised we refund you.
Check these three things, in this order:
If all three are fine, write to us and we will look at it.
Almost always the instructions are missing that fact. Add it to the instructions text and save. If the agent invents things, add this line: if the information is not in these instructions, do not guess — say a colleague will answer and ask for a phone number.
Add this to the instructions: always answer in the same language the customer writes in.
On the login page press Forgot password. A reset link is sent to your email. Check the spam folder too.
Email info@awmza.com. We answer on working days. Please include your business name and, if it is about a wrong answer, a screenshot of the conversation. That makes it much faster to fix.
AWMZA · Plans and credits · Terms · Privacy · Refunds · Data processing